Customer service with passion

Customer-centric, smart and flexible

 

With our modular customer service, we can offer you a tailor-made solution for every scenario.

 

Central order entry and processing

  • E-Mail
  • Fax
  • Phone
  • All customary EDP interfaces

Handling of plausibility checks

  • Ensuring the entitlement to reception
  • Comparison of the agreed conditions
  • Checking article limitations
  • Avoiding duplication

Execution of order control

  • Time control of pre-sales campaigns
  • Setting up of order tracking
  • Improving sales potential through selected cross-selling campaigns
  • Constant communication with customers, sales representatives and brand partners

Handling of the entire document dispatch and management process

  • Bills of delivery
  • Invoices
  • Forms
  • Assortment information (offers and product information)

Clever reporting is the best basis for successful decisions

  • We create the reports on the basis of the KPIs agreed with you
  • You can find out faster what's really important to you
  • Flexible clocking possible, e.g. daily, weekly or monthly
  • You get a full overview at all times

We reduce losses due to bad debt

  • We ensure improved early detection of impending payment defaults
  • You can take advantage of our special verification processes
  • Execution of customer and/or order-based, individual risk analyses
  • We’ll also take care of dunning and debt collection if required
Your advantage:
With Kyberg Experts you can rely on professionals for the pharmacy market. All tools and processes are perfectly tailored to the needs of pharmacies and our brand partners. So you can reduce expensive friction losses while increasing your sales success at the same time.

Master data administration

Current and correct data are vital

  • We keep all data records in-house and do not pass on customer data to third parties
  • Regular updating of customer master data
  • Management of condition agreements
  • Control of the processes to be carried out regularly for customer qualification in accordance with §1 III ApoG for the procurement of pharmaceuticals
Your advantage:
You get legally compliant master data maintenance, so you can concentrate on more important things.

After-sales services

Our returns and complaints management: quick, simple, cost-effective.

  • We process returns and complaints reliably according to pharmaceutical standards (AMG / GDP), which also applies to non-pharmaceuticals
  • Issuance of authorized credit notes
  • Processing and documentation of rejected quality defects, e.g. undesired drug effects or typical product and packaging defects
  • Keeping of all proofs of delivery or shipment tracking
  • Handling of transport damage and associated retrieval procedures for you
  • Organization and execution of batch recalls as well as AMG-compliant destruction
  • Stock value loss processing for wholesalers and pharmacies
Your advantage:
With Kybergs Experts, it's easy for you to react swiftly to typical problems in the healthcare market.
This not only takes the burden off your budgets, but also increases customer satisfaction.

Even after the sale, we are always at the pharmacies' side with advice and assistance.

  • Short-term checking of article availability on customer request
  • Provision of manufacturer, assortment and product information on request as well as product advice by telephone
  • Provision of information on dispatch and delivery times
  • In addition, our customer service has many ways of solving even individual customer problems quickly and easily
Your advantage:
Thanks to the individual, personal customer approach and optimal availability of our customer service, you are even closer to the market and can respond better and faster to the needs of pharmacies.

Are you ready for an upgrade?

Then try out our innovative service concepts.

 

Contact us now!